REFUND POLICY

REFUND POLICY

Last Updated: January 2, 2026

At Mineyral, we want you to feel confident in your purchase. If for any reason you’re not satisfied, we offer a 90-day return policy under the conditions outlined below.

 

 

Returns Eligibility

To be eligible for a return:

  • The product must be unused

  • The product must be returned in its original packaging

  • The return must be initiated within 90 days of delivery

Returns that do not meet these conditions will not be accepted.

 

 

Non-Returnable Items

We cannot accept returns for:

  • Products with broken or missing safety seals

  • Used or partially used products

  • Items returned after the 90-day return window

 

 

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Your refund will be issued to the original payment method

  • Processing times may vary depending on your payment provider

 

 

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • If your item arrives damaged or defective, please contact us immediately

 

 

How to Start a Return

To request a return, contact us at:

📧 support@mineyral.com

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item arrived damaged)

 

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll make it right.

 

 

Final Notes

We reserve the right to refuse returns that do not meet the conditions outlined above.